Privacy Policy

Legal Name: Lylian Bernard--Rollet
Business Structure: Micro-Entreprise
Trading Name: Pay When It Works
SIREN: 130 043 565
SIRET: 13004356500014
APE Code: 7311Z
Address: 42 Rue de la République, Lyon, 69002, France
Website: https://paywhenitworks.com/
Privacy Email: support@paywhenitworks.com

For purposes of applicable data-protection law, Lylian Bernard--Rollet, operating as Pay When It Works, is the controller of personal information where we determine why and how that information is processed.

This Policy applies to personal information we collect from:

• Website visitors
• People who submit advertisements or lead forms
• Current and prospective customers
• Business representatives
• People who contact us
• Publicly available sources
• Referral and marketing partners
• Purchased or licensed lists
• Data providers and other third parties

“Personal information” means information that identifies, relates to, describes, or could reasonably be linked with a person or household.

The information collected depends on the campaign, service, form, source, and interaction.

Lead information

We may collect:

• First and last name
• Telephone number
• Email address
• General location, ZIP code, or service address
• Service requested
• Form answers
• Budget, timeline, preferences, or eligibility information
• Messages, comments, and other information submitted
• The advertisement, campaign, or source connected to the submission
• Date, time, and method of submission
• Consent, opt-in, and opt-out records
• Communication history

At a minimum, lead forms will commonly request a name, telephone number, and email address.

Customer information

We may collect:

• Name
• Business name
• Telephone number
• Email address
• Billing address
• Payment and transaction information
• Campaign preferences
• Target locations and requested services
• Business, licensing, pricing, and offer information
• Customer-provided logos, images, documents, and website content
• Emails, text messages, support requests, and other communications
• Call recordings where calls are recorded lawfully
• Cancellation requests
• Billing disputes and chargeback information

Payment-card information may be collected and processed directly by payment providers such as Stripe or Whop. We may receive limited payment details, such as transaction identifiers, payment status, payment method type, and the last digits of a card.

Website and device information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Approximate location
• Advertising identifiers
• Cookie and pixel information
• Website interaction and campaign-attribution data

We may collect personal information:

• Directly from the person
• Through advertisements and lead forms
• Through our website
• From our customers
• From social-media and advertising platforms
• From public websites, directories, databases, and records
• From referral and marketing partners
• From purchased, rented, licensed, or shared lists
• From data providers and lead-generation partners
• From payment processors and financial providers
• From analytics, cookie, pixel, and tracking technologies
• From service providers and other lawful third-party sources

We may combine information collected from different sources.

We may use personal information to:

• Generate, evaluate, organize, and deliver leads
• Match potential customers with businesses or service providers
• Sell or share lead information
• Create, manage, measure, and improve advertising campaigns
• Contact prospective or current customers
• Send calls, texts, emails, or other communications where permitted
• Provide and administer our services
• Process and collect payments
• Verify identities and payment methods
• Manage customer relationships
• Provide support
• Respond to inquiries and requests
• Maintain business and transaction records
• Detect fraud, abuse, security threats, and unauthorized activity
• Manage refunds, account credits, payment disputes, and chargebacks
• Analyze website, campaign, and business performance
• Personalize advertising and marketing
• Build audiences and measure advertising results
• Develop or improve products, services, systems, and campaigns
• Enforce our Terms of Service and other agreements
• Protect our rights, customers, systems, and business
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Establish, exercise, or defend legal claims
• Complete a merger, financing, restructuring, acquisition, or sale
• Carry out other purposes disclosed when information is collected
• Perform other compatible and lawful business purposes

Where the General Data Protection Regulation or similar laws apply, we may process personal information based on:

• Consent: You have consented to a specific use.
• Contract: Processing is necessary to provide requested services or perform an agreement.
• Legitimate interests: Processing supports our lawful business interests, provided those interests are not overridden by your rights.
• Legal obligations: Processing is required to comply with applicable law.
• Legal claims: Processing is necessary to establish, exercise, or defend legal rights.
• Vital or public interests: Processing is necessary where recognized by applicable law.

Where we rely on consent, consent may be withdrawn at any time. Withdrawal does not make earlier lawful processing unlawful.

Pay When It Works operates a pay-per-lead marketing service. Lead information may be sold, licensed, transferred, or shared with:

• Customers purchasing leads
• Multiple businesses or service providers
• Advertising and marketing partners
• Referral partners
• Lead buyers and lead-generation partners
• Data and technology providers
• Other businesses that may offer relevant products or services

Recipients may use the information for marketing, sales, customer acquisition, service delivery, qualification, analytics, and related business purposes, subject to applicable law.

A lead may be provided to more than one recipient. Unless expressly stated otherwise, submitting information does not guarantee that only one business will receive it.

Where applicable law gives you the right to opt out of the sale or sharing of personal information, you may submit a request by emailing support@paywhenitworks.com with the subject line “Do Not Sell or Share My Personal Information.”

We will process qualifying requests as required by applicable law.

We may also disclose personal information to:

Service providers

We may use any suitable provider for website hosting, cloud storage, advertising, analytics, communications, payment processing, fraud prevention, CRM services, forms, automation, email, texting, customer support, security, accounting, and other operational needs.

These providers may process information for us or, where disclosed and legally permitted, for their own purposes.

Customers and business partners

We may disclose lead information to customers, partners, advertisers, referral sources, lead purchasers, and businesses that may contact or provide services to the lead.

Legal and safety purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law, regulation, court order, or legal process
• Respond to government or regulatory requests
• Investigate fraud, abuse, or unlawful activity
• Protect the rights, safety, property, or security of any person
• Enforce our contracts and policies
• Establish, exercise, or defend legal claims

Business transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, asset sale, insolvency, or other business transaction.

We and our providers may use cookies, pixels, tags, software development kits, and similar technologies.

These technologies may be used to:

• Operate the website
• Remember settings
• Measure website traffic
• Understand visitor behavior
• Track form submissions
• Attribute leads to campaigns
• Measure advertising performance
• Create advertising audiences
• Personalize or retarget advertisements
• Detect fraud and maintain security

We may use advertising tools such as Meta Pixel. These tools may allow advertising platforms to collect or receive information from our website and other online activity.

Where required, nonessential advertising and tracking technologies will be used only after consent is obtained. You may be able to manage cookies through our consent tool, your browser settings, or your device settings.

Blocking cookies may affect website functionality.

Where required by applicable law, we will treat a legally valid Global Privacy Control or similar recognized browser-based signal as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

Because these signals may apply only to a particular browser or device, you may also contact us at support@paywhenitworks.com to submit a broader request.

We or businesses receiving lead information may contact individuals through:

• Telephone calls
• Text messages
• Email
• Voicemail
• Other communication methods

Communication frequency may vary.

You may opt out of marketing emails by using the unsubscribe method provided in the message. You may opt out of text messages by replying STOP where supported. You may also contact the sender directly.

Opting out of marketing communications does not prevent necessary transactional, legal, security, or service-related communications.

Each business receiving lead information is independently responsible for its communications and compliance with applicable consent and opt-out requirements.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The duration of a campaign or customer relationship
• Business and operational requirements
• Lead delivery and transaction records
• Consent and opt-out records
• Payment, tax, and accounting obligations
• Fraud prevention
• Dispute and chargeback handling
• Contract enforcement
• Applicable limitation periods
• Legal and regulatory requirements

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it.

Backup copies may remain for a limited period until routinely overwritten or deleted.

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, transmission, storage system, or security measure is completely secure. We cannot guarantee that personal information will never be accessed, lost, altered, disclosed, or misused.

Individuals should avoid sending sensitive information through unsecured channels.

Pay When It Works is based in France but primarily provides services involving customers and leads in the United States.

Personal information may be stored, accessed, or processed in France, the United States, or other countries where our customers, partners, or providers operate.

These countries may have privacy laws different from those in your location. Where required, we use legally recognized safeguards for international transfers, such as contractual protections, adequacy decisions, consent, or other approved transfer mechanisms.

Depending on your location and applicable law, you may have the right to:

• Know whether we process your information
• Request access to your information
• Request correction of inaccurate information
• Request deletion of information
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Receive portable copies of certain information
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Appeal a decision concerning a privacy request
• Lodge a complaint with a regulatory authority
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute. We may retain or process information where permitted or required by law.

To exercise a privacy right, email:

support@paywhenitworks.com
Please include:

• Your full name
• Your email address
• Your telephone number, if relevant
• The nature of your request
• Enough information for us to locate the relevant records

We may request reasonable information to verify your identity. We will use verification information only to process the request.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and verification of the person’s identity.

We will respond within the period required by applicable law.

Residents of certain U.S. states may have additional rights regarding personal information.

During the applicable reporting period, we may collect, use, disclose, sell, or share the following categories:

• Identifiers
• Customer records and contact information
• Commercial and transaction information
• Internet or electronic-network activity
• Approximate geolocation information
• Audio or communication information
• Professional or business information
• Inferences and advertising information

We may sell or share identifiers, contact information, commercial information, internet activity, approximate location, professional information, and related inferences for lead generation, marketing, advertising, and sales purposes.

We do not knowingly sell or share the personal information of individuals under 18.

Where applicable, you may opt out by emailing support@paywhenitworks.com with the subject line “Do Not Sell or Share My Personal Information.”

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Where European or French data-protection law applies, individuals may exercise rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may submit a request to support@paywhenitworks.com.

You may also lodge a complaint with the French data-protection authority:

Commission Nationale de l’Informatique et des Libertés (CNIL)
Website: https://www.cnil.fr/

We do not intentionally request Social Security numbers, government identification numbers, health information, biometric information, or other highly sensitive personal information through our ordinary services.

Payment information is generally processed by third-party payment providers.

If a campaign requires information that may be considered sensitive, we will handle it subject to applicable law and any additional notice or consent requirements.

Please do not submit unnecessary sensitive information.

Our website and services are intended for adults aged 18 or older.

We do not knowingly collect, sell, or share personal information from children. If you believe a child has submitted personal information to us, contact support@paywhenitworks.com so we can review and take appropriate action.

Our website, advertisements, and communications may link to third-party websites, platforms, or services.

We do not control and are not responsible for the privacy, security, or data practices of third parties. Their privacy policies govern their processing activities.

Individuals should review the privacy policies of each third party they use.

We and our providers may use automated tools to organize leads, measure campaigns, prevent fraud, identify audiences, personalize advertisements, or determine which businesses may be relevant to a lead.

We do not intend to use automated processing to make decisions that produce legal or similarly significant effects about individuals unless permitted by law and accompanied by any required safeguards.

We may update this Privacy Policy to reflect changes in our services, practices, providers, technology, or legal obligations.

The updated version will be posted on our website with a revised effective date. Material changes may also be communicated through another reasonable method where required.

Questions, concerns, complaints, opt-out requests, and privacy-rights requests may be sent to:

Pay When It Works
Lylian Bernard--Rollet, Micro-Entreprise
42 Rue de la République
Lyon, 69002, France
Email: support@paywhenitworks.com
Website: https://paywhenitworks.com/